Privacy Policy

Rivermead Solutions takes the privacy of its users seriously whilst complying with the General Data Protection Regulation (GDPR). We are committed to safeguarding the privacy of our users while providing a personalised and valuable service. This Privacy Notice explains in detail the type of personal data we may collect about you when you interact with us.  It also explains how we store and handle that data and keep it safe.  If you have any requests concerning your personal information or any queries with regard to these practices please contact us.

Information Collected

We collect personally identifiable information about you (your "Data") through:

  • the use of booking forms
  • when you purchase any of our products or services
  • the provision of your details to us either online or offline

The elements of your Data that we collect may include:

  • Name
  • Teacher Reference Number (TRN)
  • Gender
  • Date of birth
  • Job title
  • Ethnic background
  • Disability (Y/N)
  • School / College name
  • School / College address, phone and fax number
  • School URN
  • Additional school contacts
  • Mobile/telephone numbers
  • E-mail address
  • Payment information

We also collect information automatically about your visit to our sites. Please see the Use of Cookies section for more details.

Use and Disclosure of Personal Information

We use your Data for purposes that may include:

  • providing you with a personalised service
  • processing orders, registrations and enquiries
  • supporting the application, eligibility and enrolment processes working with our Delivery Partners
  • supporting programme professional development, including working with our Delivery Partners
  • collating and analysing retention, participant feedback, assessment and financial information to support continuous quality improvement
  • collecting programme feedback
  • providing you with information about the programmes we offer (providing you agree to receive such information)

We know how much data security matters. With this in mind we will treat your data with utmost care and take all appropriate steps to protect it both physically and electronically.

You have the right to request:

  • access to the personal data we hold about you
  • the correction of your personal data when incorrect, out of date or incomplete
  • that we stop any consent based processing of your personal data after you withdraw that consent
  • the right to erasure

For further information on how LLSE protect your data please refer to the Data Protection Policy within the Policies page.